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Guaranteed Delivery
If your order is delivered late, we'll issue a full shipping refund. If no longer needed, we'll take it back & issue a full refund.
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Guaranteed Product
If your order is incorrect or damaged, we'll exchange it.
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Guaranteed Service
We'll prioritize your concerns & resolve any issue in less than 24 hours.
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Guaranteed Satisfaction
If you're not 100% satisfied with your order, we'll take it back & issue a full refund.
How it works
- Select Order Protection in Cart or at Checkout
- Email any concerns to support@sportsgearswagpromo.com
- Receive resolution within 1 hour
Frequently Asked Questions
How it works
What is SGS Order Protection?
SGS Order Protection is an optional add-on service from our shopping cart or checkout page that protects your order from loss, theft, or damage during shipping. This service also allows you to request a one time replacement or return for a full refund minus the SGS Order Protection service for any reason.
What does SGS Order Protection cover?
SGS Order Protection covers replacement or reimbursement for lost packages, damaged items, and shipment theft. This also ensures 100% satisfaction with your order. You may request a replacement or a return for a full refund minus the SGS Order Protection service for any reason if you are unsatisfied with your custom order.
How do I file a claim to replace or return my order if I selected SGS Order Protection?
You may contact us by emailing support@sportsgearswagpromo.com. Please mention your order number, contact information, and briefly describe your concern. We will contact you within the same day with the best resolutions.
Is SGS Order Protection refundable?
SGS Order Protection is a non-refundable service if selected once your order is submitted.
Do I have to purchase SGS Order Protection?
SGS Order Protection is optional and not required to select or purchase prior to submitting an order. We will ensure your order is delivered correctly and on time without choosing this additional insurance.
